Frequently Asked Questions
Who do I speak to about assistance with completing forms on the portal?
See Patient Portal Instructions or email firstname.lastname@example.org
Who do I speak to about resetting my account password or if I did not receive an email to set up my patient portal account?
Email Amy at email@example.com
When will I receive the receipts for my/my child’s visit(s)?
The portal is where all receipts for your appointments will be securely posted. You will receive an email from TherapyPortal.com when they are ready to view or download. (If it is your first time accessing receipts, you will need to set up an account first – see Patient Portal Instructions).
Receipts for appointments with physicians or physician assistant are posted 1-2 weeks after each appointment. Receipts for appointments with other clinicians are posted monthly, 1-2 weeks after the end of the month. If you do not see your receipts on the patient portal within those timeframes, e-mail firstname.lastname@example.org
I saw the doctor or Physician Assistant for my/my child’s initial appointment. How do I schedule a follow up visit?
Please contact our Administrative Assistant, Amy, at email@example.com.
I/My child need(s) a refill for medication. Who do I contact for the refill?
Please contact Amy at firstname.lastname@example.org. PLEASE make sure to contact us at least 3-5 days before you run out of your prescription, to avoid any delays that could cause you to be without medication. We do not accept electronic refill requests that come from pharmacies, so please always contact us directly when you or your child needs a prescription.
I’d like to leave a message for the doctor. Who do I contact? Amy at email@example.com
I need a letter from my clinician or psychiatry provider. Who do I contact?
If you need a letter from your clinician, please contact your clinician directly. If you need a letter from the provider you see for psychiatry, please contact firstname.lastname@example.org.
I’d like my other child to be seen for therapy or psychiatry. How do I schedule this appointment?