201-995-1004 admin@medpsychnj.com

Frequently Asked Questions

Who do I speak to about assistance with completing forms on the portal?

See Patient Portal Instructions or email newpatient@medpsychnj.com

Who do I speak to about resetting my account password or if I did not receive an email to set up my patient portal account?

Email Amy at admin@medpsychnj.com

When will I receive the receipts for my/my child’s visit(s)?

The portal is where all receipts for your appointments will be securely posted. You will receive an email from TherapyPortal.com when they are ready to view or download. (If it is your first time accessing receipts, you will need to set up an account first – see Patient Portal Instructions).

Receipts for appointments with physicians or physician assistant are posted 1-2 weeks after each appointment. Receipts for appointments with other clinicians are posted monthly, 1-2 weeks after the end of the month. If you do not see your receipts on the patient portal within those timeframes, e-mail officemanager@medpsychnj.com

I saw the doctor or Physician Assistant for my/my child’s initial appointment. How do I schedule a follow up visit?

Please contact our Administrative Assistant, Amy, at admin@medpsychnj.com.

I/My child need(s) a refill for medication. Who do I contact for the refill?

Please contact Amy at admin@medpsychnj.com. PLEASE make sure to contact us at least 3-5 days before you run out of your prescription, to avoid any delays that could cause you to be without medication. We do not accept electronic refill requests that come from pharmacies, so please always contact us directly when you or your child needs a prescription.

I’d like to leave a message for the doctor. Who do I contact? Amy at admin@medpsychnj.com

I need a letter from my clinician or psychiatry provider. Who do I contact?

If you need a letter from your clinician, please contact your clinician directly. If you need a letter from the provider you see for psychiatry, please contact admin@medpsychnj.com.

I’d like my other child to be seen for therapy or psychiatry. How do I schedule this appointment?

Please contact our Intake Coordinators, Lukas or Donna, at newpatient@medpsychnj.com or 551-587-8695

MedPsych Associates is taking every precaution to make sure our patients and staff stay safe and healthy from the Coronavirus. Our practice is committed to continuing the highest level of care for all our current patients and new patients and will be utilizing a secure, HIPAA compliant videoconferencing platform for all evaluations and therapy. Please contact our office via the Contact page of our website for any questions.

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